Roles & Responsibilities
- Manage large amounts of incoming sales leads and convert it into sales
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative(Preferred)
- Track record of over-achieving quota
- Strong call handling skills like active listening
- Familiarity with CRM systems practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to perform multitask, prioritize, and manage time effectively
Perks and Benefits:
- 1st and 3rd Saturday off
- 29 Annual Leaves
- Employee Engagement Activities on every 2nd & 4th Saturday
- Competitive Salary Package
- Flexible Timings
- Leave Encasement
- Referral Bonus
