Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Gainserv Infotech Pvt. Ltd. ("Gainserv", "we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website or use our AI Agent products and services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and company details when you fill out a contact form, apply for a job, or subscribe to our services.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, and device information.
• Cookies and Tracking: Data collected through cookies and similar technologies (see our Cookie Policy for details).

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To process job applications
• To improve our website, products, and services
• To send relevant updates about our AI Agent products (with your consent)
• To comply with legal obligations

4. Data Sharing

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and services, subject to confidentiality agreements. We may also disclose information when required by law or to protect our rights.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Object to certain types of data processing

To exercise any of these rights, please contact us at hr@gainserv.com.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us at hr@gainserv.com or visit our Contact Us page.